RESPONSIBLE GAMING

Games of chance are an exciting pastime in their free time, but they can become a passion that cannot be controlled, so the host Adria Casino d.o.o. pays special attention to the principles of socially responsible gambling.

In order not to turn joy and excitement into addiction, please:

Determine in advance the amount you are willing to invest in games of chance, and regardless of win or loss stop playing
Don't play if financial opportunities don't allow you to
Do not play with savings, money you have intended for something else or go into further debt for games of chance
With games of chance, do not strive to overcome unpleasant feelings or stress.

Loss of control in games of chance causes a rift in personal, family or business environments and consists of frequent, repeated gambling episodes that prevail at the expense of social, working, material and family values.

Employees of Adria Casino d.o.o. are trained to communicate responsibly in their daily contact with players and to be aware of the dangers of developing addiction and to be able to recognize problematic behavior.

Adria Casino d.o.o. protects and informs players about the possible harmful effects of gaming and by prevention itself tries to reduce or prevent its spread. Prevention is carried out through the possibility of self-exclusion and account closure. You can find the closure account request here and within the user account itself, through which it is possible for the Player to independently adjust the settings and determine the maximum amount he can pay within a certain period of time (limitation of bets) , i.e. it can determine the maximum amount of loss that can suffer in a certain period as well as a deposit limit.

However, if despite all of the above, you feel that you are losing control of your behavior, please contact:

CLUB OF GAMBLING ADDICTS

Prof.dr.sc. Zoran Zoričić, specialist psychiatrist, specialist in addiction diseases

Helpline phone: 0800 7888

Email: [email protected]

ZAGREB

KBC Sisters of Charity,

Vinogradska cesta 29, Zagreb

Psychiatry Clinic

01/3787-111

RIJEKA

Department of Public Health

Primorsko-goranske županije,

Kalvarija 8, Rijeka

Odsjek za izvanbolničko liječenje bolesti ovisnosti EN: Department for outpatient treatment of addiction diseases

051/327-160

OSIJEK

Department of Public Health of Osijek-Baranja County,

Center for Mental Health Care, Prevention and Outpatient Treatment of Addiction,

Drinska 8, Osijek

031/304-455

SELFEVALUATION TEST

Reviewing your own gaming habits gives you the opportunity to reflect and identify problems before they become a problem. Below is a selfevaluation test that will help you make that self-assessment.

Considering the last 12 months, answer 'yes' or 'no' to each of these questions if they apply to you:

Needs to gamble with increasing amounts of money in order to achieve the desired excitement.
Is restless or irritable when attempting to cut down or stop gambling.
Has made repeated unsuccessful efforts to control, cut back, or stop gambling.
Is often preoccupied with gambling (e.g., having persistent thoughts of reliving past gambling experiences, handicapping or planning the next venture, thinking of ways to get money with which to gamble).
Often gambles when feeling distressed (e.g., helpless, guilty, anxious, depressed).
After losing money gambling, often returns another day to get even (“chasing” one’s losses).
Lies to conceal the extent of involvement with gambling.
Has jeopardized or lost a significant relationship, job, or educational or career opportunity because of gambling.
Relies on others to provide money to relieve desperate financial situations caused by gambling.

If you answered 'yes' to four (or more) of these questions, you may have a problem with excessive gaming and we recommend that you consider applying a limit to your own account or applying a self-ban, as well as talking to someone about your answers.

If you want to limit your account or apply self-exclusion, you can set it up in your own account after you log in. More information about the signs of a problem with excessive gaming and how to get help can be found below.

[TEST DSM-5 Criteria of diagnosis: Gambling Disorder (Chapter 312.31)]

Based on the Games of Chance Act (NN. 87/09, 35/13, 158/13, 41/14, 143/14, 114/22 and 72/25) and the relevant Regulation, the Management Board of ADRIA CASINO d.o.o., Dubečka 1, 10000 Zagreb, PIN (OIB): 90180501899, on 27 October 2025 hereby adopts the following

RESPONSIBLE GAMBLING

1. Purpose and Objective of the Policy

This internal policy of Adria Casino d.o.o. establishes the rules and measures aimed at promoting responsible gambling, preventing the development of gambling addiction, and ensuring player protection in accordance with the Games of Chance Act and related regulations of the Republic of Croatia.

The objective of this policy is to ensure that all employees and associates of the company act in accordance with the principles of responsible gambling operations and that players are provided with clear information and the possibility of self-protection against the harmful consequences of gambling.

2. Principles of Responsible Gambling

Adria Casino d.o.o. promotes the following principles of responsible gambling:

conscious and moderate participation in games of chance,
prohibition of participation by minors,
protection of players’ personal data and privacy,
informing players about the risks associated with games of chance,
enabling self-control and self-exclusion measures.

3. Player Self-Exclusion Procedure

A player participating in casino games and slot machine games may request exclusion from gambling by submitting a request to the organizer through a self-exclusion form, in writing or electronically, including directly through the Register of excluded players.

A player may request temporary or permanent exclusion from participating in games of chance organized by Adria Casino d.o.o., as follows:

in person at our branches (slot clubs and casinos),,
via e-mail or through the online casino user account.

The request shall be submitted through the “Player Self-Exclusion Form”, which is available to players:

at the reception/cash desk of slot clubs and casinos,
through information materials regarding the risks associated with games of chance,
on the Adria Casino d.o.o. website.

The Self-Exclusion Form must contain the following information:

1. player’s full name
2. player’s personal identification number (OIB)
3. player’s e-mail address or residential/temporary address if the person does not have an e-mail address
4. duration of exclusion (three months irrevocable / six months / one year / three years / five years / permanent)

A request for revocation of exclusion from gaming may be submitted electronically directly into the register of excluded players, no earlier than three months from the date of exclusion.

Employees are required to provide players with all necessary information regarding the exclusion procedure and to act confidentially and in accordance with personal data protection regulations.

Immediately upon receipt of a player’s exclusion request, Adria Casino d.o.o. shall inform the player about the form, provide instructions regarding the signing of consent for entry into the Register of Excluded Players, and, upon receipt of a duly completed and submitted request, proceed with entering the player’s data and consent into the Register of Excluded Players. Pursuant to the Regulations on Spatial and Technical Requirements for Organizing Games of Chance in Casinos, Slot Machine Clubs and Betting Clubs, the player should immediately receive an automated e-mail notification upon entry of the data into the Register.

4. Employee Training

Employees of Adria Casino d.o.o. who are in direct contact with players are required to undergo basic training on responsible gaming, recognition of signs of risky behavior, and procedures for informing and referring players to available forms of support.

5. Player Information

The company shall publish the following in all its branches and on its website:

basic information on responsible gambling,
contact details of institutions providing counseling and assistance to persons with gambling addiction problems,
Player Self-Exclusion Form as an annex to this policy

6. Self-Assessment Test and Contact Information for Assistance

The self-assessment test for players available on our website is as follows:

Reviewing your own gambling habits gives you the opportunity to reflect and recognize difficulties before they become a problem. Below is a self-assessment questionnaire that will help you carry out this analysis.

Considering the past 12 months, answer “yes” or “no” to each of the following questions:

1. Have you felt the need to gamble with increasing amounts of money in order to achieve the desired excitement?

2. Have you felt restless or irritable when attempting to cut down or stop gambling?

3. Have you made repeated unsuccessful efforts to control, reduce, or stop gambling?

4. Have you often been preoccupied with gambling (e.g. constantly thinking about past gambling experiences, planning the next venture, or thinking of ways to obtain money for gambling)?

5. Have you often gambled when feeling distressed (e.g. helpless, anxious, depressed, etc.)?

6. After losing money gambling, have you often returned another day to get even (“chasing” your losses)?

7. Have you lied to conceal the amount of money you spent on games of chance?

8. Have you jeopardized or lost a significant relationship, job, educational, or career opportunity because of gambling?

9. Have you relied on others to provide money to relieve a desperate financial situation caused by gambling?

If you answered “yes” to four or more of these questions, you may have a problem with excessive gambling. We recommend that you consider applying limits to your account or self-exclusion measures, as well as speaking with someone about your answers.

If you wish to limit your account or apply self-exclusion, you can set this up within your account after logging in. More information about the signs of problematic gambling and how to seek help can be found below.

Adria Casino d.o.o. protects and informs players about the possible harmful effects of gambling, through preventive measures, to reduce or prevent the spread of gambling-related harm. Prevention measures include the possibility of self-exclusion and account closure. The account closure request form can be found here, and within the user account itself the Player is enabled to independently manage settings and determine the maximum amount that may be deposited within a specified period (betting limits), determine the maximum loss amount within a specified period, as well as deposit limits. The Self-Exclusion Form is also available as an attachment / annex to this Responsible gaming policy.

However, if despite all of the above the player feels that they are losing control over their behavior, they may contact the following institutions:

KLOK (Club of Gambling Addicts)

Prof.dr.sc. Zoran Zoričić,

psychiatrist specialist, addiction expert

Helpline: 0800 7888

Email: [email protected]

ZAGREB

KBC Sestre milosrdnice,

Vinogradska cesta 29, Zagreb

Psychiatry Clinic

01/3787-111

RIJEKA